Global Therapist Alliance (GTA) Policies
Declared statement
GTA Support groups are not intended to be a substitute for professional advice, diagnosis, medical treatment, medication, or therapy. Always seek the advice of your physician or qualified mental health provider with any questions you may have regarding any mental health symptom or medical condition.
GTA Support group providers are not authorized to make recommendations about medication or serve as a substitute for professional advice. Never disregard professional psychological or medical advice or delay seeking professional advice or treatment because of something you have read on GTA.
Return and Refund Policy
Return and Refund Policy for Therapy Platform
Thank you for choosing our platform. We strive to provide you with the best possible service and support. However, we understand that there may be instances where you need to request a return or refund. Please review our Return and Refund Policy outlined below:
1. Refund Eligibility:
- We offer NO refunds on extended support services once the session or service is completed with the client and provider present (in person/virtually/by phone, etc).
- We offer NO refunds on digital downloads, books, research articles, and all downloadable materials.
2. Refund Process:
- To request a refund, please contact our support team at: “[email protected]” and provide your order details and reason for the refund request.
- Our team will review your request and determine your eligibility for a refund based on our refund policy.
- If approved, the refund will be processed to the original payment method within (14 business days).
3. Non-Refundable Items:
4. Cancellation Policy:
- If you wish to cancel a subscription of service, please notify us at least 30 days before the next billing cycle to avoid being charged for the upcoming period.
5. Exceptions:
- In some cases, exceptions to our refund policy may be made for extenuating circumstances. These will be evaluated on a case-by-case basis.
6. Contact Information:
- If you have any questions or concerns about our Return and Refund Policy, please contact us at [email protected]
7. Changes to Policy:
- We reserve the right to modify or update our Return and Refund Policy anytime. Any changes will be effective immediately upon posting the updated policy on our website.
By using our platform and services, you agree to abide by the terms outlined in this Return and Refund Policy. Thank you for your understanding and cooperation.
“Global Therapist Alliance”
9/7/2024
Terms and Conditions for our Support Services Platform
Welcome to Global Therapist Alliance! These Terms and Conditions govern your access to and use of our platform and services. By accessing or using our platform, you agree to comply with these terms. Please read them carefully before proceeding.
1. Agreement to Terms
1.1. By accessing or using our platform, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, you may not access or use our platform.
2. Support Services:
2.1. Our platform provides access to support services, including but not limited to support groups, individual sessions from therapists to therapists, career counseling, coaching services, and related resources.
2.2. Support services are provided by coaches, supervised pre-licensed therapists, licensed/certified therapists and other professionals who are independent contractors. We do not provide therapy services ourselves.
2.3. You understand that support services provided through our platform are for informational and guidance purposes only and do not constitute medical advice.
3. User Accounts:
3.1. To access certain features of our platform, you may be required to create an account. You agree to provide accurate and complete information when creating your account and to update it as necessary.
3.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4. User Conduct:
4.1. You agree not to use our platform for any unlawful or prohibited purpose or in any manner that could damage, disable, overburden, or impair our platform.
4.2. You agree to comply with all applicable laws, regulations, and ethical guidelines related to the use of therapeutic services.
5. Payments and Fees:
5.1. Payment for support services provided through our platform is handled through secure payment processing systems.
5.2. You agree to pay all fees associated with the services you receive, as outlined at the time of booking.
5.3. Fees for support services are subject to change at any time, with notice provided through our platform.
6. Intellectual Property:
6.1. All content and materials available on our platform, including but not limited to text, graphics, logos, images, and software, are the property of “Global Therapist Alliance” also known as “GTA” or its licensors and are protected by copyright and other intellectual property laws.
6.2. You may not reproduce, distribute, modify, or create derivative works of any content or materials from our platform without our prior written consent.
7. Limitation of Liability:
7.1. To the fullest extent permitted by law, “Global Therapist Alliance” shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in any way related to your use of our platform or support services.
8. Indemnification:
8.1. You agree to indemnify and hold harmless “Global Therapist Alliance”, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way related to your use of our platform or support services.
9. Governing Law:
9.1. You and Global Therapist Alliance “GTA” agree that all disputes relating to these terms or your use of our product will be resolved by mandatory binding arbitration, which means that you waive any right to have those disputes decided by a judge or jury, and you waive any right to participate in a class-action lawsuit or class-wide arbitration.
10. Changes to Terms and Conditions:
10.1. “Global Therapist Alliance” reserves the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting the updated terms on our platform.
11. Contact Information:
11.1. If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected].
Privacy Policy for Therapeutic Platform
This Privacy Policy describes how “Global Therapist Alliance”collects, uses, and discloses personal information when you access or use our platform. By accessing or using our platform, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1. Information We Collect:
1.1. Personal Information: When you create an account or use our platform, we may collect personal information such as your name, email address, contact information, and professional credentials.
1.2. Group Session Information: We may collect information about your group sessions, including session notes, session duration, and providers used used techniques to learn how to better assist you..
1.3. Payment Information: If you make payments for support services through our platform, we may collect payment information such as credit card details or other payment methods.
1.4. Usage Information: We may collect information about how you access and use our platform, including your device information, IP address, browser type, and operating system.
2. How We Use Your Information:
2.1. We may use your personal information to:
- Provide and personalize our support services.
- Process payments and fulfill your requests for support services.
- Communicate with you about your account, appointments, and updates to our platform.
- Monitor and analyze trends, usage, and activities related to our platform.
- Comply with legal obligations and enforce our terms and policies.
3. How We Disclose Your Information
3.1. We may disclose your personal information to:
- Providers providing support services through our platform.
- Third-party service providers who assist us in operating our platform, processing payments, and providing support services.
- Law enforcement or regulatory authorities as required by law or to protect our rights and interests.
4. Data Security:
4.1. We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices:
5.1. You may update or correct your account information at any time by logging into your account settings.
5.2. You may choose to opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly.
6. Children's Privacy:
6.1. Our platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to request deletion of the information.
7. Changes to this Privacy Policy:
7.1. We may update or revise this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated Privacy Policy on our platform.
8. Contact Us:
8.1. If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at “[email protected]”.
